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Why do I need to have my order in by Monday at midnight?
We cut the meat fresh every week based on incoming orders. Starting on Tuesday morning, we cut, package, and box the orders.
Why are some products listed as "sold out"?
Because we cut fresh each week, we have to find "homes" for all parts of the animal. Some parts are limited in availability because we only get a few pounds / half(e.g., skirt steak, hanger steak). We do our best to project how many pieces/pounds we will have available each week but there are times when we have more or less actual availability than we expect. We update our in stock inventory on Tuesdays for deliveries the following week. We also sell to many restaurants and retail stores that have products on their menus. If these customers commit to purchasing a set quantity for their restaurants, we may have to limit the online availability of those products until we have availability again.
How does the pickup process work?
Your order will be delivered to your pickup location on the designated delivery day. Your designated pickup location will hold your order in their cooler with your name on it. Simply let the pickup location know you are there to pick up your order and they will retrieve it for you. COVID 19 EDIT: due to government mandated social distancing protocols, some of our locations have implemented modified pickup procedures such as curbside delivery.
I found something else that I would like to add to my already submitted order. Is it too late to add it?
As long as the order deadline has not passed, shoot us an email with your order number and the product you would like to add and we can get it added to your order as long as it is still in stock. Email us at: email@example.com
I am interested in a cut that I can't find on your website. Do you accept new product requests?
Absolutely! We are continually adding new products to our website. If there is a specific cut or size that you can't find, let us know and we'll add it to our website!
How long can I keep the meat in the refrigerator before freezing?
Most of our products are vacuum packed. For those products with intact vacuum seals, we recommend following the table below for maximum shelf life. For products that have lost their vacuum seal or are not vacuum sealed, we recommend freezing until ready to use. If you do not expect to use a product within the time ranges above, we also recommend freezing to preserve freshness.